Contact support
Questions, feedback or feature ideas. Write to huynguyennovem@gmail.com.
Email usHow can we help?
Answers to common questions, plus a direct line to the developer.
Report a bug
Tell us what happened and the steps to reproduce it. Include your device, iOS version and the app version from Settings › About.
Send a bug reportPrivacy questions
Postfold collects no data. Read how it works, or email us about anything privacy-related.
Privacy PolicyGetting started
- Open Postfold once and create a few folders (or keep everything in Unsorted).
- In the X app, tap Share on a post, then Share via…, and choose Postfold.
- Pick a folder, add a note if you like, and tap Save.
- Open Postfold to see your saved post, sort, filter and search.
Prefer copying links? Copy a post link anywhere, open Postfold, and tap Paste on the banner. You can also tap + and paste a link on the Add screen.
Troubleshooting
Postfold doesn't appear in the Share sheet
Open Postfold once after installing it. Then, in the X app, tap Share, then Share via…, scroll the row of apps to the end, tap More, and turn on Postfold. You can drag it to the top of the list.
The Share sheet says my folders will appear later
The Share sheet reads your folder list from the main app. Open Postfold once and your folders will show up the next time you share.
I saved a post but it isn't in the app yet
Posts saved from the Share sheet are added the next time you open Postfold. If it still doesn't appear, check that you have an internet connection so the app can load the post.
Postfold says the link isn't a post
Postfold saves links to single posts, such as x.com/name/status/1234567890. Links to profiles, lists or searches can't be saved.
A post shows as Unavailable
The post was deleted, or its account is now private or suspended, so X no longer returns it. Your link, title, note and folder are kept. If you think it's a mistake, open the post and tap Reload Post.
My library isn't syncing between devices
Make sure every device is signed in to the same Apple Account and that iCloud is turned on for Postfold. In Postfold, open Settings and check that Storage says iCloud. Sync can take a few minutes, and needs an internet connection.
The post details screen is blank
The embedded post loads from X, so it needs an internet connection. Tap Reload Post to try again. You can always tap Open in X to read the post in the X app or Safari.
Still stuck?
Email huynguyennovem@gmail.com. We usually reply within a few days. Postfold is made by one independent developer, so thank you for your patience.
Looking for general questions? See the FAQ on the home page.